FAQ

THE BASICS

Team HQ is a program that helps your team score free food at Boston Pizza.

The more people you have on your team, the better your chances will be of earning a bigger food credit – faster.

Every time you or your teammates order food from Boston Pizza, your team collects 10% of what you spend. That amount becomes a food credit that you can use for a post-game dinner, or a post-season blowout party with your team.

Like a captain on a sports team, the Team HQ captain is the person who rallies the troops and keeps things organized. He or she is responsible for not only creating the team, but for accepting teammates, redeeming the food credit, and managing the team as well.

A team member is someone who has been added to a team by the captain. This person has three important jobs:

1) Eat at Boston Pizza (with or without the team).
2) Celebrate with the team, at Boston Pizza, before and after games.
3) Be awesome.

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SIGNING UP FOR TEAM HQ

Yes. Getting one is really easy, though. Just go to your local Boston Pizza and ask for one. At the moment, Team HQ is available at all Boston Pizza restaurants across Ontario and Saskatchewan. Plus, it’s also available at these two restaurants:

Truro, Nova Scotia
St-Bruno, Quebec

If your location isn’t on the list, don’t worry. We’ll be opening the program up to all teams, and all Boston Pizzas, across Canada very soon.

Check back soon for more updates.

Want to learn how to create a team? Watch this video:

If there's a specific team you want to join, just ask someone on that team to invite you. Once you get an invitation, all you need to do is accept it and wait for the team captain to add you (the team captain must approve all new team members).

MyBP is a program that we created to make things better, faster and easier for our fans. As a member, you get free food, faster online ordering, and access to exclusive promotions, like Team HQ.

Just copy the invitation link on the Team HQ Home page and send it to your friends.

Your Home Store is the Boston Pizza location where you, and your fellow team members, are going to use the food credit you've earned. The team captain gets to choose it. Though you can enter receipts from any Boston Pizza location, your Home Store is the only place where your team can go to redeem your food credit.

Yes! Captains and team members can be on multiple teams at the same time. You can't, however, be the captain of more than one team at the same time.
If you would like to create another team, click here to see what you need to do.

You can email one of our customer service representatives at TeamHQ@bostonpizza.com. However, if you leave, you will not be able to re-enter your receipts with a new team. The food credit you helped your team earn will remain with the team, and can't be transferred to a new team.

When you’re creating your team, enter your partner referral code under the “How did you hear about us?” section.

Please note, you will still need an invite code from your local Boston Pizza to join Team HQ. You will be asked for your partner referral code while you are creating your team.

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TEAM HQ REWARDS

A food credit is the amount of money that your team has earned through Team HQ. Every time you or your teammates order from Boston Pizza and submit the receipt, 10% of what you spend goes towards it (that’s why it pays to have a lot of people on your team).

You can use your food credit to purchase any item on a Boston Pizza menu, except for alcoholic beverages. Since your captain is responsible for managing the credit, he or she will need to be there when you use it.

Total Spend is the total amount that you and your team members have spent at Boston Pizza. Once you spend $250, you’ll unlock your food credit.

Food Credit is the amount of money that your team has earned through Team HQ. In order to start redeeming, you must spend at least $250.

Redeemed is the amount of food credit that you and your team have used so far.

By ordering food and drinks* from Boston Pizza. To submit your receipts, just go to the My Team page and enter your 15-digit Receipt Access Code (10% of what you spent will go towards your team’s food credit). Your receipt will expire after 28 days, so submit it as soon as possible.

If your receipt doesn’t have a 15-digit Receipt Access Code, email us at TeamHQ@bostonpizza.com

Want to earn more, faster? Submit all your receipts, including the ones you got when you weren’t out with your team.

*Please Note: Team HQ members in Saskatchewan cannot earn food credit on alcoholic beverages.

Want to learn how to submit receipts? Watch this video:

You can use your food credit once your team spends at least $250 at Boston Pizza.

No, unfortunately you can't.

Only your team captain can do this. Click here for more info.

No. You can only submit your receipt for one team. You can't split it between two or more teams, or submit it more than once.

Your food credit is updated daily. If you don't see your updated credit amount now, check back tomorrow.

When it is approved, it will say "CONTRIBUTION" instead of "PENDING".

Yes, the maximum food credit your team can earn is $2,500 per year.

Badges are a fun way for us to reward you for being a team player. You earn them based on how much, or how little, you participate in the program. Here's what you can get:

1. MVP
Does this one even need an explanation? An MVP badge is the equivalent of a great big pat on the back.

2. Bench Warmer
Like a real-life bench warmer, this person has contributed zilch to the team and needs to get their head (and wallet) in the game.

3. In-Store Champ
The person who has spent the most money at Boston Pizza restaurants gets the privilege of owning this badge.

4. Online Hero
This person is fantastic at two things: ordering online from Boston Pizza and entering receipts on Team HQ. A true hero.

Unfortunately, you can't. The receipts that you submit on Team HQ are for Team HQ only. If you would like to submit a receipt for another promotion, go to the "Unlock Special Offers" section of MyBP.

Your receipt was declined for one of these reasons:

1) Your receipt was already submitted by someone else
2) Your team was created more than seven days after the date on your receipt.
3) Your receipt is more than 28 days old.
4) You submitted more than 5 receipts in a single day
5) You submitted more than 3 recepits from a single date
6) We couldn’t find your check in our system

Need more information? Email us at TeamHQ@bostonpizza.com

Unfortunately, you can’t earn food credit for your team by purchasing gift cards.

If you submit three invalid receipts in one day, you have to wait 24 hours before you can submit another one. If you’d like to submit another receipt, just come back tomorrow and try again.

If you’re still having trouble submitting receipts, email us at TeamHQ@bostonpizza.com

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TEAM SETTINGS & DETAILS

Up to 25 people, including the team captain. Add as many people as you can, get them to eat at Boston Pizza, and watch the number on your food credit skyrocket.

Only the team captain can do that. He/she will have to email us at TeamHQ@bostonpizza.com

Once again, only the team captain can do that. He/she will have to email us at TeamHQ@bostonpizza.com

As long as you and your teammates continue to participate in the program, your team will always remain active. If you want to have your team removed, your captain can choose to disband it at any time.

There are two ways to do it:
1) The team captain can visit the Manage Team page and select "Disband Team".
2) You can email us at TeamHQ@bostonpizza.com and we'll do it for you.

Keep in mind, if you disband your team, you will lose your entire food credit and will not be able to get it back. Think long and hard before you do this.

Unfortunately, there is no way to get your team (and your food credit) back once it has been disbanded. You'll have to create a brand new team.

As long as your team continues to participate in the program, your food credit will never expire. You’ll only lose it if your team is inactive, or if your captain chooses to disband it. Your team becomes inactive if you don’t submit a receipt, or redeem some of your rewards, within 12 months.

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CAPTAIN'S CORNER

Go to the Manage Team page. There is a section that lists all of your pending teammates. All you need to do is accept the ones you want on your team.

This number indicates the amount of pending invitations you have (from people who have accepted a request to join your team). In order to add these people to your team, you need to go to the Pending Teammates section of the Manage Team page and select "Accept".

Once your team spends $250, your food credit will appear in the "My Offers" section of your MyBP account. If you'd like to redeem your credit, here's what you need to do if you: Have the MyBP app: 1. Go to your Home Store 2. Open your MyBP app and check in 3. Give your server your 3-digit check-in code Don't have the MyBP app: 1. Go to your Home Store 2. Give your server your phone number or email address Once you do that, your server will know who you are and how much you have to spend. At that point, all you need to do is order and eat.

Just re-send them the link to join your team. You can find it on your "My Team" team page.

Sure thing. Just email us at TeamHQ@bostonpizza.com and we'll give the captaincy to another member of your team (so long as that person isn't a member of another team).

Visit the Manage Team page and go to the "Full Team" section. Flip the switch to "FULL" and you will stop getting requests from people who want to join your team.

Each team has a limit of 25 members. Once this limit is reached, your team will be automatically marked as full. If you'd like to edit your roster, email us at TeamHQ@bostonpizza.com

Yes! Captains and team members can be on multiple teams at the same time. You can't, however, be the captain of more than one team at the same time.
If you would like to create another team, click here to see what you need to do.